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Support Resouces
Support Forum
The support forum contains answer to common questions and problems. Please
feel free to searching the support forum before raising a call with our
support department.
Documents
Please click here to view a list of
documents available for our products and services.
Standard Support
Technical Support is available from 8:00 - 18:00 Monday to Friday. Please
contact our support department by the following means:
Out of hours support
Out-of-hours Support is available 24x7 (inc. Bank Holidays). The out of support
service is for raising service availability issues regarding the
Internet SMS Gateway only. The service is not provided for
dealing with development issue or issue related to the ActiveSMS software. To
raise a call please phone 01202 311572 (Manned answering service) and leave a
message with your contact details. A duty engineer will call back within 4
hours.
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