Guest
2007-10-22T17:31:44Z
Hi,

I'm using ActiveSMS Pro v4.3.

I've configured a distribution group in Active Directory (2003 native mode) to send with Exchange (2003 native mode) that contains contacts created in AD with correctly formatted smtp addresses.

I can email>sms to the contacts individually but not to the group; I get an 'Unable to process request' message stating the destination number isn't found in the email. I enabled smtp logging and saw that Exchange was correctly communicating with ActiveSMS and attempting to pass the individual group member's email addresses along.

I assume that when sending to a group the smtp envelope keeps the 'To' field as the group's email address for each recipient. Is there a way around this in AD or a way to configure ActiveSMS to use the recipient's smtp address rather than the envelope 'To' field?
Support
2007-10-22T17:41:44Z
Please send an email trace file to support@intellisoftware.co.uk (please include your licence key).

To turn-on email gateway trace logging you need to do the following:-
http://www.intellisoftwa...SMS_EmailGWEnableLog.zip 
2. Extract the ActiveSMS_EmailGWEnableLog_ON.reg file
3. Double click on the ActiveSMS_EmailGWEnableLog_ON.reg file and select Yes to accept changes
4. Goto 'Start Menu->Settings->Control Panel->Administrative Tools', double-click on 'Services'.
5. Double-click on 'ActiveSMS Email Gateway', and click 'Stop' and then 'Start'

Run a short test to re-create the problem. Once the test complete,
please email the log files listed below to mailto:support@intellisoftware.co.uk

C:\ActiveSMSEmailGWIncomingLog.txt
C:\ActiveSMSEmailGWOutgoingLog.txt

To turn off logging extract and double-click on the ActiveSMS_EmailGWEnableLog_OFF.reg file.

Guest
2007-10-25T11:12:40Z
I followed your instructions exactly but the log file didn't appear. I've confirmed the entries are in the registry and I stopped and started the services with no problems and sent a test successfully. Don't forget we're using v4.3 so perhaps these registry entries don't work with this version?

The SMS logging works fine.
Guest
2007-10-25T17:41:47Z
Upgrading to v4.4.2 has fixed the problem and we're now able to send to Exchange groups of SMS contacts.

The link to download is provided by Intellisoftware support is:

http://www.intellisoftwa.../downloads/releasenotes/ 
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