Please send an email trace file to
support@intellisoftware.co.uk (please include your licence key).
To turn-on email gateway trace logging you need to do the following:-
http://www.intellisoftwa...SMS_EmailGWEnableLog.zip 2. Extract the ActiveSMS_EmailGWEnableLog_ON.reg file
3. Double click on the ActiveSMS_EmailGWEnableLog_ON.reg file and select Yes to accept changes
4. Goto 'Start Menu->Settings->Control Panel->Administrative Tools', double-click on 'Services'.
5. Double-click on 'ActiveSMS Email Gateway', and click 'Stop' and then 'Start'
Run a short test to re-create the problem. Once the test complete,
please email the log files listed below to mailto:support@intellisoftware.co.uk
C:\ActiveSMSEmailGWIncomingLog.txt
C:\ActiveSMSEmailGWOutgoingLog.txt
To turn off logging extract and double-click on the ActiveSMS_EmailGWEnableLog_OFF.reg file.